Covid 19 – Updates

Update to Visiting Arrangements: April 2022

We are delighted to be able to announce that, following the latest government guidance, we are finally able to lift most of the restrictions on normal visiting (i.e., when a home is not in outbreak). However when a home does have an outbreak of COVID-19, we are currently only able to allow one indoor visitor per resident.

Appointments for visits will no longer be necessary (though visitors may wish to check the outbreak status of the home before travelling) and testing is not required for social visiting.

All visitors should sign in at Reception on arrival, and will be issued with a face mask which must be worn during indoor visits. Face masks may be removed in order to take refreshments in the resident’s room only.

Visitors should not enter the home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they should avoid visiting until at least 5 days after they feel better

Visitors who are providing the resident with support for personal care will be required to wear appropriate PPE and have a negative test prior to visiting, up to a maximum of two tests per week.  

End-of-life visiting will always be supported and testing is not required in any circumstances for an end-of-life visit.

Residents will no longer be asked to isolate following high-risk visits out of the care home (including following emergency hospital stays) and will not be asked to take a test following a visit out.

We thank you again for your continued patience and co-operation as we learn to live with COVID-19.

Best Wishes from The Hillcroft Team

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