A Word From Our Residents
"The care given to my Dad is very natural, it feels like home. He has dementia and is very settled; we call all see he is lovely and cared for as though he were their very own. It is such a loving natural environment for our loved ones, the make such a wonderful fuss for birthdays and anniversaries. Couldn't wish for anywhere better. They are all very special indeed."
"We just wanted to say a very big thank you to all the staff on Ash (Carnforth) for making my Mum and Dad's wedding anniversary a really special afternoon. Thank you so much for the beautiful gifts and card. You are all really special to us all. The staff made a lovely memorable day for my Dad and Mum, but especially for my Mum. All the staff who work for Hillcroft are ALL amazing caring people."
"It's about five months since Mum moved to Galgate after nearly two years of vascular deterioration, ultimately resulting in the loss of both legs. It was a very difficult time for her with lengthy times in hospital which were very disorientating. Moreover, she had to come to accept that she could no longer live independently; something we knew she would find difficult. I just wanted to write to say how impressed both my brother and I have been by the quality of care she has received and the endless small ways in which the staff have made her feel at ease and help her adjust. Everyone who cares for Mum has been wonderful - there is a fantastic ethos that seems to be shared by all and the results are clear to see. Mum hasn't looked as good as she does now for a long, long time. It gives us real peace of mind to know she is so well cared for. I'm always made to feel very welcome and am regularly updated about any concerns about Mum. I hope I've made it clear when I've spoken to people about how grateful we are for all their hard work, but I wanted to take this opportunity to express it more formally. It takes really special people to deliver such an efficient, dignified service and create the warm atmosphere that has made Mum feel so settled, so quickly. So thank you, everyone for everything you have done. It hasn't been easy for Mum to come through three major operations, leave her home and the area she has lived (for over 55 years) and accept the degree of intimate care she now requires. The fact that she is so comfortable and happy speaks volumes for the sensitive and thoughtful approach of all concerned with her welfare. There is a poster that says something to the effect that the staff at Hillcroft are heroes. I couldn't agree more. You really are a remarkable team of professionals, continually working to the highest standards. We feel very fortunate that Mum has been able to move to Hillcroft House and be under your care."
"WOW! What a lovely place. The building, grounds, kitchen, day room, corridors and bedrooms are beautiful. The staff are all so happy in their work, which also shows in the level of care the Residents get. The best nursing home I've seen yet. Well done to everyone involved. "
"From the first contact, we were impressed with the efficient, professional, knowledgeable and caring approach from all levels of staff. All the assistants demonstrated fantastic kindness, patience and skill. Indeed, everyone was so good to us too on our visits - we will miss all the tea and cake! In these times of constant media sensationalism of poor practice, I wish the heroes of excellence got more coverage. Your staff are a credit to their profession and your company."
"Slowly losing a dear mother to dementia is a difficult thing, but knowing she was well looked after and cared for was a big comfort. One less thing to worry about. She was very much treated on an individual and personal level and always with dignity. Everything from the clothes you chose for her to the way you were interested in, and tried to engage with, her past life."
We came to look on you all as friends and family and your slogan "Welcome Home" is so richly deserved. You all make a wonderful team and we cannot thank you enough."
Dad was always kept warm, well fed, clean, well dressed, stimulated and given medical care the moment he needed it. His room and bedding was always spotless and his clothes all nicely washed and ironed. We felt fully supported and respected by staff throughout, including the constant offers of tea, coffee and food."
I would like to say a big thank you for the excellent, professional and personal way in which you all cared for my mum. It was especially important for me, as I live an hour and a half away, that I had the assurity that she was being well looked after."
My family and I were always made to feel incredibly welcomed and at ease during our visits, allowing this precious time with John to be memorable."