It’s about five months since Mum moved to Galgate after nearly two years of vascular deterioration, ultimately resulting in the loss of both legs. It was a very difficult time for her with lengthy times in hospital which were very disorientating. Moreover, she had to come to accept that she could no longer live independently; something we knew she would find difficult.
I just wanted to write to say how impressed both my brother and I have been by the quality of care she has received and the endless small ways in which the staff have made her feel at ease and help her adjust. Everyone who cares for Mum has been wonderful – there is a fantastic ethos that seems to be shared by all and the results are clear to see. Mum hasn’t looked as good as she does now for a long, long time.
It gives us real peace of mind to know she is so well cared for. I’m always made to feel very welcome and am regularly updated about any concerns about Mum. I hope I’ve made it clear when I’ve spoken to people about how grateful we are for all their hard work, but I wanted to take this opportunity to express it more formally. It takes really special people to deliver such an efficient, dignified service and create the warm atmosphere that has made Mum feel so settled, so quickly.
So thank you, everyone for everything you have done. It hasn’t been easy for Mum to come through three major operations, leave her home and the area she has lived (for over 55 years) and accept the degree of intimate care she now requires. The fact that she is so comfortable and happy speaks volumes for the sensitive and thoughtful approach of all concerned with her welfare.
There is a poster that says something to the effect that the staff at Hillcroft are heroes. I couldn’t agree more. You really are a remarkable team of professionals, continually working to the highest standards. We feel very fortunate that Mum has been able to move to Hillcroft House and be under your care.