Mr Jackson gives a powerful insight into how a care home should be

 

Testimonials

A Relative of a Hillcroft Resident

We came to look on you all as friends and family and your slogan “Welcome Home” is so richly deserved. You all make a wonderful team and we cannot thank you enough.

A Relative of a Hillcroft Resident

Dad was always kept warm, well fed, clean, well dressed, stimulated and given medical care the moment he needed it. His room and bedding was always spotless and his clothes all nicely washed and ironed. We felt fully supported and respected by staff throughout, including the constant offers of tea, coffee and food.

A Relative of a Hillcroft Resident

I would like to say a big thank you for the excellent, professional and personal way in which you all cared for my mum. It was especially important for me, as I live an hour and a half away, that I had the assurity that she was being well looked after.

A Relative of a Hillcroft Resident

My family and I were always made to feel incredibly welcomed and at ease during our visits, allowing this precious time with John to be memorable.

a Relative of a Hillcroft Resident

Thank you for the outstanding care you gave to Dad and thank you for extending this to our family during Dad’s last week. Thank you for recruiting such an amazing team, it is clear that you care for your own guests as if they are your own family. After having spent the last 7 days with you I am now left with a positive memory from a very difficult time. You are wonderful people who I will remember forever.

A Relative of a Hillcroft Resident

To all the staff at Hillcroft, please accept this card and the flowers as a small token of our appreciation for the wonderful care you showed to our dear Mum and to us as a family. During Mum’s stay and especially during her last few weeks of palliative care at Hillcroft I personally witnessed compassion, respect and dignity shown to Mum at all times.

When Mum was at her most vulnerable I was overwhelmed by the way she was treated so lovingly by all. It is not just ‘care’ it is a vocation – ‘a calling’.

A Relative of a Hillcroft Resident

I cannot thank the staff enough for all their help. I am sure my dad would express his gratitude if he could. He was a caring, hard working man in his day and deserves the kindness, care and dignity that your staff and management are affording him. Too often you only hear the negative and my experience has been very positive and I wish to share that knowledge.

A Relative of a Hillcroft Resident

Thank you all so much for looking after Dad so beautifully. He was always treated with kindness, patience and respect by everyone.

A Relative of a Hillcroft Resident

I want to say a huge thank you to all the staff at Hillcroft Nursing Home. All, without exception, have been wonderfully kind, caring and compassionate. My Mum was with you for a number of years and could not have been in a better place. This has always been a great comfort to me.

A Relative of a Hillcroft Resident

Hillcroft didn’t just look after Mum. That care extended to me on my daily visits. There was always a cuppa and a friendly chat, as well as updates and support from Carers and Nursing Staff.