Update to Visiting Arrangements: June 2021

Despite the fantastic vaccine roll out and the easing of some more restrictions in the wider community, we are very aware of the strain the current guidance for care homes continues to be having on all concerned. Before the pandemic hit, we prided ourselves on our open and welcoming visiting policy and visiting by appointment has been a hard pill to swallow for all of us.


We recognise that with the increased demand for indoor (testing dependant) visiting (now up to 5 named visitors per resident) some visitors are unable to get appointments as soon or as often as they would like, but please try to respect our hard-working Receptionists. They are trying to fit you all in as best they can.


Whilst it remains the case that testing on site at the care home is preferable for assurance purposes, and we do encourage this, we accept that some visitors may be confident, and find it more convenient, to test at home before the pre-booked visit.


If you wish to test at home, you must do so using the packs of 7 test kits that we will supply you with. Some homes have not yet received their supply of these kits so please check with the home for current availability.


Before issuing kits, the visiting co-ordinator will supervise at least one test on site and provide support to ensure you are confident conducting the tests at home and that they are being completed and reported satisfactorily.


We will keep a record of all kits issued to you and you will be required to complete a competence checklist for use and reporting of the tests. Please remember to inform the Receptionist when booking your visit that you do not require an on-site test.


Home tests must be done on the day of the visit and the result reported using the individual care homes Unique Organisation Number (UON), before beginning the visit. (The home will provide you with its UON when you collect your kits)


Once you have reported the test, you will receive confirmation of the result by text message and email to show proof of result. You must show proof of a negative test result before every visit i.e. the email or text from NHS Test and Trace and the date-stamped photo of the test cartridge itself.


If you are not able to produce a negative test, you will be asked to reschedule.


Please remember that all the measures that are in place are to help protect the most vulnerable, especially in the face of the new variants of the virus.


We thank you again for your continued patience and co-operation during these difficult times.


Best Wishes from The Hillcroft Team


Click Here To View The Full Visiting Policy